Privacy Policy
Your privacy is fundamental to our business operations. This Privacy Policy explains how LeadPulse collects, uses, and protects your personal information when you use our services.
Last updated: January 15, 2025
Our Commitment to Your Privacy
At LeadPulse, we are committed to protecting your personal information and being transparent about how we collect, use, and share your data. This Privacy Policy describes our practices in detail and your rights regarding your personal information.
By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, use our services, contact us for support, or participate in surveys or promotions.
- Name, email address, phone number
- Company name, job title, and business information
- Account credentials and profile information
- Communication preferences and marketing opt-ins
- Payment information for subscription services
Automatically Collected Information
When you use our services, we automatically collect certain information about your device and usage patterns.
- IP address, browser type, and device information
- Operating system and software versions
- Pages visited, time spent on pages, and click-through rates
- Referring website URLs and exit pages
- Geolocation data (approximate, not precise)
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and improve our services. For detailed information about our cookie practices, please refer to our Cookie Policy.
How We Use Your Information
We use the information we collect for various purposes related to our business operations and to provide you with a better experience:
Service Provision
- Provide and maintain our lead generation services
- Respond to your comments and questions
Business Operations
- Improve our services and develop new features
- Analyze usage patterns and optimize performance
- Comply with legal obligations
Marketing Communications
With your consent, we may send you marketing communications about our services, industry insights, and special offers. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, such as:
- Cloud hosting and data storage providers
- Payment processors for subscription billing
- Email and marketing automation platforms
- Analytics and customer support tools
- Professional advisors (legal, accounting, etc.)
These providers are contractually bound to protect your information and use it only for the specific purposes we authorize.
Legal Requirements
We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and provide information about any new privacy practices.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information
Retained while your account is active and for 7 years after account closure for legal and business record purposes.
Usage Data
Anonymized usage analytics may be retained indefinitely for research and service improvement purposes.
Legal Obligations
Some information may be retained longer to comply with legal obligations, resolve disputes, and enforce our agreements.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We are committed to helping you exercise these rights.
Right of Access
You have the right to request access to the personal information we hold about you, including information about how we use and share it.
How to exercise: Contact us at [email protected]
Right to Rectification
You have the right to request that we correct or update any inaccurate or incomplete personal information.
How to exercise: Update your account settings or contact our support team.
Right to Erasure
In certain circumstances, you have the right to request that we delete your personal information.
How to exercise: Contact us with your request, and we will evaluate it according to legal requirements.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
How to exercise: Contact us to request a data export.
Right to Object
You have the right to object to our processing of your personal information for direct marketing purposes.
How to exercise: Use the unsubscribe link in our emails or contact us directly.
Timeframe for Responses
We will respond to your requests within 30 days of receiving them. If we need additional time to process your request, we will inform you and may request an extension of up to 30 additional days.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- Encryption of data in transit and at rest
- Multi-factor authentication for account access
- Secure cloud infrastructure with regular backups
- Regular security monitoring and threat detection
Organizational Measures
- Limited access to personal information on a need-to-know basis
- Regular security training for all employees
- Confidentiality agreements with team members
- Regular security audits and compliance assessments
Important Security Note
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly of any data breaches as required by law.
International Data Transfers
LeadPulse is based in the United Kingdom, and we may transfer your personal information to countries outside of your country of residence for processing and storage.
Transfer Safeguards
When we transfer personal data internationally, we implement appropriate safeguards to ensure an adequate level of protection, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions from relevant data protection authorities
- Binding corporate rules for intra-group transfers
Children's Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly.
Parental Guidance
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so we can remove the information from our systems.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please review our dedicated Cookie Policy.
Essential Cookies
Required for website functionality and security
Analytics Cookies
Help us understand how visitors use our site
Marketing Cookies
Used to deliver relevant advertisements
Managing Cookie Preferences
You can control and manage cookies through your browser settings or our cookie consent banner. However, disabling certain cookies may affect the functionality of our services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:
- Post the updated policy on our website with a new effective date
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about our privacy practices.
Contact Us About Privacy
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to reach out to us.
Phone
+44 20 7946 0958Address
LeadPulse
1 Canada Square, Canary Wharf
London E14 5AB, United Kingdom
Business Hours
Monday - Friday: 9:00 AM - 5:30 PM GMT
Data Protection Officer
For privacy-related inquiries or to exercise your rights, you can also contact our dedicated Data Protection Officer.
Response within 24 hours